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Privacy Policy

Global Translation Services Website Privacy Notice V 1.1 September 2019


Global Translation Services’ is the trading name of Global Translation Services Limited. Our Privacy Policy together with our Terms and Conditions sets out how we use and protect any personal data that you give us when you use

“Personal data” relates to any information that relates to an identified or identifiable living individual, either just from information we hold or together with other information we hold.

Global Translation Services is committed to ensuring that your privacy is protected, weather you are part of our employees, clients, suppliers or business partners.  Any information provided on our website or software will be used in accordance to the Directive 96/46/EC (Data Protection Directive) or GDPR, any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the General Data Protection Regulation (EU) 2016/679 (GDPR), for example, information about your health or ethnic origin.


What personal data we collect about you?

The types of personal data we capture, and use will depend on what you are doing on our Website We’ll use your personal data for some or all of the reasons, including the following:

From you when you agree to use our services, in which case this may include your name, contact details, company, job title, in order to create an account with us and use one of our services.

From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

As part of our recruitment process, we may collect information and personal date with regards to your application for employment. If your application is successful, all personal data and information will be transferred to your personal electronic file in HR management. Unsuccessful applicants for employment, the company will hold data for 3-month period, but if you withdraw your consent in this period your data will be deleted or destroyed.

If you do not provide this information, we will not be able to provide you with the information or respond to your enquiry.

Examples of the personal data we use in relation to our websites may include: 

  • Full name and personal details including contact information (e.g. home address and address history, email address, home and mobile telephone numbers); 
  • Date of birth and/or age (e.g. to make sure that you are eligible to apply to work)
  • Data from CVs, Passports or other identity documents.
  • Medical history
  • National insurance
  • References


How we use your Personal data?

Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

To help us to identify you when you contact us, such as your name and contact details.

To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.

We may use your personal data to provide you with information about our services, you can request us to stop using your personal data for marketing purposes at any time, by contacting us using the details at the end of this Privacy Policy.

To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.

We may monitor and record communications with you which also including phone conversations and emails for quality assurance and compliance.


Who is your personal data shared with?

We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

If we, or substantially all our assets, are acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

If we are under a duty to disclose or have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service.

Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by GDPR. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and GDPR.

Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.


Safeguarding your personal Information and data.

We have strict security measures to protect Personal Data in accordance with, Cyber Essentials, ISO27001 and this policy.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software on our Website and Software, which encrypts information you input.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

We will only keep personal data for as long as we need to for legal purpose and to fulfil the relevant purpose it has been shared with us.

It is important for you to protect against unauthorised access to your password using our software and to your computer. Be sure to sign off when you finish using a shared computer.


World Wide Web

If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

Please remember that communications over the internet, such as emails and web mails (messages sent through a website), are not secure unless they have been encrypted. We will take all steps reasonably necessary to ensure your data is treated securely in accordance with Cyber Essential and ISO 27001 Information Security Management System.


How use cookies?

Cookies are small text files placed on your computer, smartphone or other device and are commonly used on the internet.

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

Compile statistical reports on website activity, e.g. number of visitors and the pages they visit.

Enabling a service to recognise your computer so you don’t have to give the same information during one task

Recognising that you have already given a username and password.

If you’d like delete cookies you would need to instruct your web browser to delete cookies or refuse. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you being able to use all the features we offer and may not be able to store your preferences.


Your rights under applicable data protection law

Your rights are as follows (noting that these rights don’t apply in all circumstances and that data portability is only relevant from May 2018):

  • The right to be informed about our processing of your personal data;
  • The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed;
  • The right to object to processing of your personal data;
  • The right to restrict processing of your personal data;
  • The right to have your personal data erased (the “right to be forgotten”);
  • The right to request access to your personal data and information about how we process it;
  • The right to move, copy or transfer your personal data (“data portability”).


Contact Us

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.  This policy is effective from September 2019.

If you would like any more information or you have any comments about our Privacy Policy, email us: